Terms & Conditions

Terms & Conditions

Welcome to the gcs-london.co.uk terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions, please contact our customer services department before placing an order. You can contact us using the ‘Contact Us’ link

Effective: 01 December 2013

The www.gcs-london.com website is owned and operated by:

Great Crafts of London Limited (Company No. 08668984) trading as gcs-london.co.uk.

Registered in England and Wales.

Product Details

We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online or printed catalogue. All prices and offers shown on this site are subject to stock availability. However, we will not be held responsible for errors or omissions displayed on product price or details in our online catalogue. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.

Product Pricing, Suitability and Availability

We make no claim or guarantee as to the suitability of any products are sold on this website. Any information given about these products relating to suitability of use is meant as a guide. Please establish suitability of purpose, usage and care. Unless otherwise stated, these products are considered only suitable for general household / domestic use.

We always hold sufficient stocks, we do not guarantee availability of any product shown on our website. If you have an urgent requirement please email our staff will be happy to help.

Despite our best efforts, a small number of the thousands of products in our catalogue are mis-priced. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Product Liability

Our liability for loss or damage is limited to a sum equal only to the amount paid by the customer for the product(s)

Privacy Policy

We do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Customer Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Customer Details

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

gcs-London.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Special offers

We always maintain very reasonable prices on our high quality products for all customers. However there is more discount available now on bulk purchases.

Free Shipping on purchases from £100 + (UK customers only)

Customer conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for Fraud, Breach of copy right, trademark, mass mailings, Spam/Viruses, commercial or mass mailing or any other illegal purposes.

Payment method

We accept following methods of payments. Please read them carefully:

UK Customers

PayPal, Personal Cheques, Postal Orders, Credit and Debit Cards (through PayPal), Bank Transfers and cash on collection.

International Customers:

PayPal, Credit and Debit Cards(through PayPal), Bank Transfers.

We offer 100% money back guarantee on all our products for 30 days.

Returns/Refund Policy/Cancellations

30 days money back guarantee. If for any reason you are not satisfied with a product purchased via our Online Catalogue, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom

The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.
Where items have arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods. If customer has received purchased good in faulty or damaged condition. We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.

The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Refunds will only be issued upon safe receipt of the goods being returned.

With the exception of items that were delivered and found to be damaged or faulty. Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. .

We will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer that were included in the original order are not missing before being despatched and returned.

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, we not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

If upon receipt you find that your order is not to your satisfaction or it has been damaged or is not as described/ then please contact us within 30 days of purchase to arrange for the return of the order. A full refund/item exchange including your postage will be provided once the order has been sent back to our postage address in its original condition as it was on the time of post. Under current EU distance selling regulations, the above returns policy is applicable only to consumers. Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion.

In case you are not satisfied with the quality of the product or it does not work with your Machine, please send us email. We will try to help in any technical matter.

Customers have the right to cancel your purchase at any time, If a description of the goods or services concerned and the order number of the cancelled order, or phoning us quoting your order number prior to orders are shipped. If you want to cancel order after goods are dispatched. You will be responsible for returning goods to us.
You will be required to post return goods in a same condition as they were on the time of postage. As we always sale brand new products. Charge for postage will be deducted from your refund. You cannot cancel your purchase after 30 days elapsed following receipt of goods.

Please make sure you have contacted our customer services about returns and cancellations. Failure to do will delay in processing refund. Our return address can be obtained contacting customer services.


Overseas customers may be subject to import duties and taxes according to local laws. Customer has to take full liability of purchased goods clearance or dealing with local customs authorities about your purchase.

Alteration of Service or Amendments to the Conditions

GCS-London.co.uk has reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website.

Events beyond our control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Postage & Packaging / Delivery Time
All products we sell come from pet/smoke free environment and oeko-tex standard – tested for harmful substances.

We have high standards of packaging to ensure your items are delivered safe. Therefore our postage price includes packaging material, labour and postage.

Delivery Time

UK: 1 to 3 working days
Europe 4 to 5 working days
USA/ Canada/ Australia 5 to 8 working days

Postage charges

Due to size and weight, some orders may attract a higher charge from the postal service, in which case, we will contact you via email requesting an additional payment. You will be given the option to cancel your order and we will refund any payments you have already made should you not find the additional charge acceptable.

Your statutory rights are not affected by these terms and conditions

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