30 days money back guarantee. If for any reason you are not satisfied with a product purchased via our Online Catalogue, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom
The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.
Where items have arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods. If customer has received purchased good in faulty or damaged condition. We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Refunds will only be issued upon safe receipt of the goods being returned.
With the exception of items that were delivered and found to be damaged or faulty. Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. .
We will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer that were included in the original order are not missing before being despatched and returned.
Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, we not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
If upon receipt you find that your order is not to your satisfaction or it has been damaged or is not as described/ then please contact us within 30 days of purchase to arrange for the return of the order. A full refund/item exchange including your postage will be provided once the order has been sent back to our postage address in its original condition as it was on the time of post. Under current EU distance selling regulations, the above returns policy is applicable only to consumers. Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion.
In case you are not satisfied with the quality of the product or it does not work with your Machine, please send us email. We will try to help in any technical matter.
Customers have the right to cancel your purchase at any time, If a description of the goods or services concerned and the order number of the cancelled order, or phoning us quoting your order number prior to orders are shipped. If you want to cancel order after goods are dispatched. You will be responsible for returning goods to us.
You will be required to post return goods in a same condition as they were on the time of postage. As we always sale brand new products. Charge for postage will be deducted from your refund. You cannot cancel your purchase after 30 days elapsed following receipt of goods.
Please make sure you have contacted our customer services about returns and cancellations. Failure to do will delay in processing refund. Our return address can be obtained contacting customer services.
Overseas customers may be subject to import duties and taxes according to local laws. Customer has to take full liability of purchased goods clearance or dealing with local customs authorities about your purchase.
Alteration of Service or Amendments to the Conditions
GCS-London.co.uk has reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website.
Events beyond our control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Postage & Packaging / Delivery Time
All products we sell come from pet/smoke free environment and oeko-tex standard – tested for harmful substances.
We have high standards of packaging to ensure your items are delivered safe. Therefore our postage price includes packaging material, labour and postage.
UK : 1 to 3 working days
Europe : 4 to 5 working days
USA/ Canada/ Australia : 5 to 8 working days
Due to size and weight, some orders may attract a higher charge from the postal service, in which case, we will contact you via email requesting an additional payment. You will be given the option to cancel your order and we will refund any payments you have already made should you not find the additional charge acceptable.
Your statutory rights are not affected by these terms and conditions